About
Technology help that starts with a conversation
Cyber Solutions LLC is my technology practice, based in Fort Myers and currently serving Florida. I work with households and businesses on everything from managed IT and security to Wi-Fi, smart homes, AI and the everyday devices people depend on.
I'm Sam Markovich, born and raised in Florida. I earned a BA in Computer Science from Lehigh University, and my interest in cybersecurity informs how I think about everyday technology. I enjoy understanding a problem with the person experiencing it, considering security along the way and finding practical options together.
My approach
People first, then the technology
Start with the people
Before touching a setting, I want to know who uses the technology, what they need from it and what has been frustrating. The right answer for a busy restaurant and a retired couple can involve the same router and look completely different.
Understand it together
I explain what I find and why it matters, at whatever depth you want. You should leave knowing more about your own systems, not more dependent on me.
Take the hard problems seriously
Intermittent failures, tangled accounts and systems nobody documented are where I do my best work. Difficult problems get patient, methodical attention rather than quick guesses.
Respect your time, data and decisions
Nothing is changed without your agreement. I will never ask you to send passwords, recovery codes or banking details.
How I work
In person when it matters, remote when it's simpler
Installing a network or sitting with someone learning a new phone is best done side by side. A quick settings change or follow-up question can often be handled over a remote session you start yourself. We decide together.
- 1
Conversation
You describe the issue or goal through the contact form, email or phone. No jargon required.
- 2
Look closely
We review the situation together, at your home or business or over a consent-based remote session.
- 3
Agree on scope
You receive a clear explanation of what I recommend, what it involves and a quote. Nothing proceeds until you agree.
- 4
Work through it together
We carry out the agreed work and discuss what was found and what comes next. General Technology Help is a one-off job, with written instructions on request; personalized monthly support includes tailored walkthroughs. Documentation for business projects follows the agreed scope.
Individual credentials
Learning that informs the work
CompTIA Security+
A certification covering foundational skills for core security functions.
AWS Certified Cloud Practitioner
A certification validating foundational, high-level understanding of AWS Cloud, services and terminology. This is an individual credential, not an AWS partnership designation.
Registered Practitioner (RP), The Cyber AB
An individual designation for consultative CMMC preparation work.
My CMMC work is preparation, not certification. The RP designation does not confer assessor authority, and I do not claim organizational RPO status for Cyber Solutions LLC.
Cybersecurity & CMMC readinessWhenever a technology question comes up
Big project or small puzzle, you're welcome to ask at askcybersolutions.com.